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Refunds & Returns

 

At OfficeTrend, we will refund or exchange your purchase if you have changed your mind, picked up the wrong product or the product is faulty.*

Simply return the product with proof of purchase in the original packaging, within 30 days of the date of purchase.

* Account Customers will have their account credited

* Credit card purchases will be credited on the appropriate card

* Cheque purchases will be refunded with a cheque in the mail

* Where a restocking fee applies from the manufacturer, this fee will be passed on to the customer

*Please note: Unfortunately refunds will not be issued for opened Ink Cartridges & Toners.

This policy does not apply to special orders.

SPECIAL ORDERS POLICY

At OfficeTrend, we are happy to source and order in any product within our industry which we have access to. In the case where minimum quantities apply, the customer must order the minimum.

Due to an increase in special orders not being collected we have been forced to introduce the special orders policy and require the customer to pay in full at time of ordering.

Should the customer wish to cancel the order before the goods have been dispatched from the manufacturer then a full refund will be given.

In the case where the goods have arrived or have been dispatched from the manufacturer then a refund will be provided after restocking and handling fees have been deducted.

If the manufacturer is unable to provide the goods due to out of stock or damage then a full refund will be provided.

If you have any questions regarding this policy please speak to a Sharp Electronics Group representative.